How do I set up my email in Microsoft Outlook?

Use IMAP settings: incoming server mail.yourdomain.co.za port 993 SSL/TLS, outgoing server mail.yourdomain.co.za port 465 SSL/TLS. Full guide available on this page.

What are the IMAP and SMTP settings for Host Monarch email?

IMAP: mail.yourdomain.co.za, port 993, SSL/TLS. SMTP: mail.yourdomain.co.za, port 465, SSL/TLS. Username is your full email address.

How do I point my domain to Host Monarch hosting?

Update your domain's nameservers to Host Monarch's nameservers from your domain registrar's control panel. Contact support at support@hostmonarch.co.za for the correct nameserver values.

How-To Guides | Web Hosting Help South Africa

Email Setup

How to Add Your Domain Email to Microsoft Outlook

Configure your Host Monarch email account in Outlook using IMAP and SMTP settings. Works with Outlook 2016, 2019, 2021, and Microsoft 365.

5 min read IMAP / SMTP Microsoft Outlook

Introduction

This guide walks you through adding your Host Monarch hosted email account to Microsoft Outlook using IMAP (incoming) and SMTP (outgoing) settings. IMAP keeps your emails synced across all your devices — any changes you make in Outlook will reflect on your phone, webmail, and other email clients.

What You Will Need

Microsoft Outlook installed on your computer (2016, 2019, 2021, or Microsoft 365)
Your email address, e.g. yourname@yourdomain.co.za
Your email password (provided by Host Monarch)
An active internet connection

Note: If you do not have your email password, contact Host Monarch support to reset it before proceeding.

Open Outlook Account Settings

Open Microsoft Outlook on your computer, then navigate to account settings:

Click File in the top-left menu bar
Click Account Settings, then click Account Settings again from the dropdown
In the Account Settings window, click New to add a new account

Note: If this is your first time opening Outlook, it will automatically prompt you to set up an account. You can skip ahead to Step 2.

Choose Manual Setup

When prompted to set up your account:

Select Manual setup or additional server types (if available)
Click Next
Select POP or IMAP, then click Next

Note: In newer versions of Outlook (Microsoft 365), select Advanced Options and check "Let me set up my account manually" before clicking Connect.

Enter Your Account Information

Fill in the following details:

Setting	Value
Your Name	Your full name (this appears when you send emails)
Email Address	`yourname@yourdomain.co.za`
Account Type	IMAP

Configure Incoming Mail Server (IMAP)

Enter the following settings for receiving emails:

Setting	Value
Server	`mail.yourdomain.co.za`
Port	`993`
Encryption Method	SSL/TLS
User Name	`yourname@yourdomain.co.za` (full email address)
Password	Your email password
Require SPA	No (leave unchecked)

Note: The incoming mail server always follows the format mail.yourdomain.co.za. Replace "yourdomain.co.za" with your actual domain name.

Configure Outgoing Mail Server (SMTP)

Enter the following settings for sending emails:

Setting	Value
Server	`mail.yourdomain.co.za`
Port	`465`
Encryption Method	SSL/TLS
User Name	`yourname@yourdomain.co.za` (full email address)
Password	Your email password (same as incoming)
Require SPA	No (leave unchecked)

Enable Outgoing Server Authentication

You must ensure the outgoing server requires authentication:

Click More Settings or the Outgoing Server tab
Check the box: "My outgoing server (SMTP) requires authentication"
Select "Use same settings as my incoming mail server"
Click OK

Test Account Settings

After entering all settings:

Click Next or Test Account Settings
Outlook will test both the incoming and outgoing connections
If both tests show a green checkmark, click Close, then Finish

Your email account is now configured and ready to use.

Quick Reference Card

All IMAP/SMTP settings at a glance:

Setting	Incoming (IMAP)	Outgoing (SMTP)
Server	`mail.yourdomain.co.za`	`mail.yourdomain.co.za`
Port	`993`	`465`
Encryption	SSL/TLS	SSL/TLS
Username	Full email address	Full email address
Password	Email password	Email password
Authentication	Normal password	Same as incoming
SPA Required	No	No

Troubleshooting

Connection Test Fails

Double-check the server address: mail.yourdomain.co.za
Verify the port numbers: 993 for IMAP, 465 for SMTP
Ensure encryption is set to SSL/TLS (not STARTTLS or None)
Confirm your password is correct by logging into webmail first

Emails Not Sending

Confirm outgoing server authentication is enabled
Check that SMTP port is 465 with SSL/TLS
Ensure "Use same settings as incoming" is selected

Emails Not Syncing

Verify IMAP is selected as the account type (not POP3)
Check your internet connection
Try removing and re-adding the account

Certificate Warning

If you see a security certificate warning, the SSL certificate on your mail server may not be configured for your specific domain. Contact Host Monarch support to resolve this.

Alternative Port Settings

If your network blocks the standard ports (common in corporate environments), try these alternatives:

Protocol	Alternative Port	Encryption
IMAP Alternative	`143`	STARTTLS
SMTP Alternative	`587`	STARTTLS

Note: Only use alternative ports if the standard ports (993/465) do not work. Always try the standard ports first.

Still having trouble?

Our support team knows your setup and will get you sorted fast.

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